FAQs

Do You Ship Internationally?

Yes! We provide free worldwide shipping to most countries. Actual delivery times depend on local postal services and customs clearance, so please allow up to 14 business days for international orders.

 

What’s the Estimated Delivery Time?

·         Domestic (U.S.): Most orders arrive within 3 business days. However, due to processing and any potential delays, please allow a maximum of 7 business days.

·         International: We offer free shipping to most countries worldwide. International delivery can take up to 14 business days, depending on your location and customs procedures.

 

How Do I Track My Order?

Once your order ships, we’ll send you a confirmation email with a tracking number. To monitor your delivery in real time, you can either follow the Track My Order link in our website footer or enter your tracking number on the carrier’s website (e.g., USPS, FedEx, or UPS).

 

What Is Your Return Policy?

We accept returns within 30 days of purchase. All items must be unused and in their original packaging to qualify for a refund or exchange. If you need to start a return or have questions, please contact our customer service team.

 

What Payment Methods Do You Accept?

We accept all major credit cards, as well as PayPal, Klarna, and Afterpay. This allows you to choose the most convenient payment option for your order.

 

Do You Offer Discounts or Promotions?

Yes, we regularly run discounts and promotions. To stay in the loop, sign up for our newsletter—you’ll be the first to know about exclusive deals and upcoming sales.

 

How Do I Apply a Discount Code?

Simply enter your discount code during the checkout process. The discount will be applied to your total before you finalize your payment.

 

How Can I Contact Customer Service?

• Email (24/7): info@velosya.com
• Phone: +1 (505) 546-4025
• Working Hours:
• Monday–Friday: 9:00 AM – 6:00 PM (PST)
• Saturday: 10:00 AM – 2:00 PM (PST)